He/she should have good communication skills, Should have pleasing personality, He/she should be good with telephone etiquette, Provide all the necessary information to the guest.
Promotes and supports Brand Voice and Brand initiatives such as Clubs and Associate Programs.
Actively builds awareness of the Brand to guests.
Provides and ensures high-quality guest relations.
Maintains the desired levels of quality assurance ratings, including guest comment cards, inspection scores.
Co-ordinates and cooperates with other departments as needed to ensure successful completion and smooth flow of activities.
Ensures compliance in alignment with company’s laid down policies and procedures.
Adheres to all safety procedures and informs management of any unsafe conditions.
Overseeing VIP guests, arrivals and departures.
Detailed information regarding arrivals and room requirements.
Check on VIP reservations, complete their pre-registration formalities.
Maintain up-to date information on room rates, current promotions, offers and packages.
Collect Guest feedback during guest departure along with his likes and dislikes.
